OCT8NE
OCT8NE
OCT8NE is a plug-in for ecommerce companies that fuels sales growth by allowing you to leverage personal selling skills online. The heart of the experience is an agent-assisted search process enabled by proprietary co-viewing technology. It allows you to engage live with your visitors, helping them more quickly find and choose what they want to buy.
Why use OCT8NE?
Go beyond live chat and do more than just customer service
Equip knowledgeable staff with a sales tool that helps increase cart values and completed checkouts instead of just offering customer service.
Your expertise is your advantage
Interact with your website customers and give them your product knowledge and an ‘in-store’ personalized shopping experience and sets you apart from the rest.
Be better than automated algorithms
Your shoppers deserve to have a real person listen to their needs and make accurate, personalized recommendations of your best products in real-time.
OCT8NE Advantages:
- Creates a concierge shopping experience
- Know your customers better. We provide agents with a history of the customers’ searches at the beginning of a session.
- Shop together. Agent and user can look for products together. Once you are engaged with the customer, you can provide advice, cross-sell/upsell, offer promotions. Let your expertise shine.
- Go deeper on product research. Annotate product images, allow customer image uploads, and compare products, all designed to move customers from intent to purchase.
- Shopping history. View returning customers’ prior OCT8NE sessions.
Brush up on their history and make them feel like you remember them. Customer
bonus: they don’t have to repeat everything.
- Simple and intuitive for customers
- No apps or downloads. Works on all browsers and devices without needing to do anything.
- Customers choose their communication preference. Chat, Skype voice call, request a call, or they can continue to self-navigate until they need you.
- Privacy is respected. The agent sees nothing on the customer’s screen; only what he or she is viewing in the shared space.
- Non-invasive. Entry points are through familiar and non-threatening site functions. No annoying pop-ups or useless tabs like most live chat.
- Easy to install and manage
- Simple, lightweight code. It won’t slow down your site.
- Color fit. Customize the look to mesh with your site.
- Intelligent scheduling. Only offered when your agents are available.
- Smooth dispatch. Manage up to 6 customers per agent; easy cues to
know when to respond and who to prioritize; simple agent transfers.
- Build up your knowledge database
- Track when agent assistance is requested by users.
- Measure the impact of OCT8NE on conversion.
- Know the performance of your cross-selling and up-selling efforts