Reamaze

Reamaze is cloud helpdesk designed for small businesses and growing startups. Designed from the ground up to fit the specific needs of small agile businesses, Reamaze combines rich support conversation management and team-oriented tools with flexible integrations such as social channel support, embedded knowledgebases and community forums, multi-brand, simple CRM, JavaScript widgets, workflows, and much more.

How Reamaze can help you be awesome

Reamaze is a cloud helpdesk designed specifically for small and growing businesses from the ground up. It is our philosophy to focus customer support on improving meaningful conversation experiences and not on irrelevant features like ticket numbers, robotic replies, or complicated agent management.

Reamaze is the simplest to use helpdesk that requires almost no training due to its intuitive email-like interface. Take advantage of integrated features such as customer data management, knowledge bases, community forums, support lightbox, multi-brand management, reporting, reamaze.js, and much more.

We believe the best way to understand your users is by engaging them in meaningful conversations. Every Reamaze feature is designed with that in mind. Reamaze is also highly customizable to give you maximum control over how great customer experiences can be crafted.

Features

• Email support
• Facebook, Twitter, and YouTube support
• Public sites
• External and internal knowledgebases
• Community forums
• Multi-brand management
• Simple CRM
• Team collaboration and staff notes
• Automated workflows
• Customizable email templates
• Automatic collision detection
• Customizable notifications, tags, and filters
• Response templates
• Conversation permalinks
• Autoresponders
• Volume, response time, and staff reports
• JavaScript integrations
• Reamaze.js (coming soon)
• Works on mobile devices

Businesses who love their customers love us. Hear what they have to say:

Mark (Poppen Design):
I've tried quite a bit of support desk apps, but when we got in on Reamaze, I stopped looking for alternatives.

Haje (Triggertrap):
Reamaze strips away a lot of clutter, and leaves behind only the most important element: The ability to have meaningful conversations with your customers.

Dustin (Pilot and Captain):
We're a group of designers and illustrators, not customer service experts. Reamaze has let us bridge that gap and offer top notch service and response through a simple, intuitive system.

Jason (mohchi):
Reamaze changes the stale support paradigm of impersonal, transactional ticket systems to more natural conversations which span across email and social media channels.

Start your free trial now

Receive a free copy of our 120 page eBook “Customer Support Handbook - A Guide to Great Teams and Cultures” as a part of this extension. We talked to 35 companies, including Stripe, Twilio, and Mailgun, to get a sense of what it takes to run a great customer support organization. While every company is different, there were some trends that we could identify as benchmarks for great customer support.