Help Desk

The Help Desk Extension is rich feature set and established record at helping website owners improve their customer satisfaction.

Helpdesk is a professional solution for issues and support request management for any e-commerce business based on Magento e-commerce platform.

Accept tickets via email, contact form or customer account page 24 hours per day and 7 day per week. With Helpmate you can easily link tickets with matching orders in order to make support process more well-organized.

Your store support team creates new knowledge articles and solve clients problems on daily basis. Stop wasting this valuable resource with built-in knowledge system. Helpmate will allow customers to reuse this data and help themselves without bothering your store support team.

Helpmate also provide tickets history that will help you to track and check issues resolution process.

Our helpdesk extension will help your clients solve their issues and turn them into their satisfaction, improve their user experience and convert them into loyal customers.

Features Of Help Desk :-

• Full integration into Magento admin and customer areas
  
• Customizable email notifications for administrator and customer
  
• Quotation option in customer and admin areas
  
• Auto-assign to departments upon email reply
  
• Support multiply email grateways (TLS amd SSL support)
  
• Predefined reply templates for admin that allow you to choose and edit/submit a ready answer
  
• Multi email gateways support
  
• Incoming mail attachments support
  
• Email attachment validation
  
• New log format (database instead of files)
  
• Default status for tickets created by admin
  
• CC (carbon copy) of all HDU emails
  
• WYSIWYG editor for admin replies
  
• Rule-based spam protection for incoming emails
  
• Edit or delete department replies from the backend
  
• Tightly integrated Knowledge Base
  
• Complete multi-store support
  
• Knoweledge base articles categories
  
• Link products and knowledge vase
  
• Self-service tools support
  
• Multiply departments support
  
• Tickets support notes
  
• Quick answers option
  
• Easy intuitive interface
  
• Link orders and tickets together
  
• Support tickets priorities
  
• Close inactive tickets
  
• Tickets history tracking
  
• Suggest articles to user before posting submiting support ticket
  
• Tightly integrated with Magento сore features
  
• Tested with all major browsers
  
• A must-have extension for any ecommerce website.
  
• Multi-store and multi-language support.
  
• Easy 1 minute installation.
  
• Don't affect Magento core files.