CustomerGauge Net Promoter System Integration
CustomerGauge Net Promoter System Integration
This extension allows businesses to integrate their Magento sites with their Net Promoter program, running on CustomerGauge.Using this extension, Magento customer order details are sent automatically to CustomerGauge after each completed order using the CustomerGauge API. Customers are automatically emailed after a period of time (usually set at 7 days) and invited to take a small Net Promoter survey. Non-respondents are sent a reminder email.
CustomerGauge then manages follow up with Support Staff, tracking issues until completion.
Features of this plug-in:
- Select field mapping (both Magento and CustomerGauge)
- Manual "push" of data to CustomerGauge using the Sales screen for as many orders (useful for historical orders on first time use)
- or select Automatic to "push" all orders upon completion.
- Select CustomerGauge development or production environment.
Other features of CustomerGauge:
- Real-time tracking of Net Promoter Score and customer comments
- See how you are improving your loyalty score based on targets
- Comments are actively tagged by customers (or your staff)
- push comments to the right people in your organisation automatically based on rules
- workflow suite to keep track of customer service issues
- "Revenue Accelerator" allows you to segment customers based on revenue into loyalty categories (Promoters, Detractors etc)
- Fully specified email marketing module
- Testimonial Management and Publishing system
- Multi-language, localised system
Many other Net Promoter features - see www.customergauge.com for details.
