RMA Module by 12Return
We are proud to introduce our RMA Module v3.0.0 that introduces some unique features that really complete and enrich the Magento offering for RMA management. See for yourself.
The RMA Module includes full frontend Self Service functionality. Your customer can simply:Select the return type (Return & Exchange or Warranty)
Select the order for return (including automatic authorization)
Select the articles and quantities that are to be returned
Select the preferred return option
Receive a RMA reference
Download and print the return label or
Activate a pre-printed return label
Track the status of the returns processing
For a full explanation of the frontend process see our documentation portal (click the support link).
The RMA Module includes full backend (Admin Panel) functionality for efficient and fast returns processing and settlement. Your shop agent can simply:See all orders for which a return has been created by the customer
See all articles and quantities that are being returned on the order
See all details of the RMA
See and resend the return label
Process the RMA in the Admin Panel (internal processing)
Directly create the Credit Memo
For a full explanation of the backend process see our documentation portal (click the support link).
As the RMA Module is fully integrated with the 12Return platform, we offer some unique options that you do not find in existing RMA solutions for Magento:Integration with leading carriers for domestic and international returns
Integration with your or external warehouse management system (external processing)
On-line status portal for the customer
With the 12Return platform the RMA Module is not just a functionality in Magento but a complete Returns Management solution. Leverage the power of the platform and use the existing and growing number of connections with carriers and warehouse management systems. Bring in flexibility and scalability in returns management to support the ongoing growth of your business.
With external processing you can implement a robust receiving process in the warehouse. No matter it is your own warehouse or your fulfilment partner, you avoid having to provide your warehouse staff access to the Magento Admin Panel. Your warehouse staff can simply process the returns in the system they are used to work with.Use the my12return portal for the receiving process in the warehouse (plug & play)
Integrate with your existing warehouse system
The warehouse receipt is automatically updated in the RMA in the Admin Panel in Magento, so no more manual data exchange between your warehouse staff and shop agents. The actual status is also directly visible in the frontend My Account, so your customer will have real-time visibility on the status of the returns processing. Customers that do not have an account can also check the status at the status portal.
The RMA Options in the shop configuration enable you to implement a tailor-made RMA process for your business. Options include:Multi-language (English, German, French and Dutch)
Multiple return options (Return & Exchange and Warranty)
Multi-shop settings
Advanced Return Authorization settings
For a full explanation of the configuration see our documentation portal (click the support link).
With the new RMA Module you can make a break-through in returns management. Improve service, decrease costs and increase control and visibility. It is up to you to start, we are ready to go.
Frontend Self Service
The RMA Module includes full frontend Self Service functionality. Your customer can simply:
For a full explanation of the frontend process see our documentation portal (click the support link).
Backend RMA processing and settlement
The RMA Module includes full backend (Admin Panel) functionality for efficient and fast returns processing and settlement. Your shop agent can simply:
For a full explanation of the backend process see our documentation portal (click the support link).
The advantages of a strong return platform
As the RMA Module is fully integrated with the 12Return platform, we offer some unique options that you do not find in existing RMA solutions for Magento:
With the 12Return platform the RMA Module is not just a functionality in Magento but a complete Returns Management solution. Leverage the power of the platform and use the existing and growing number of connections with carriers and warehouse management systems. Bring in flexibility and scalability in returns management to support the ongoing growth of your business.
External processing
With external processing you can implement a robust receiving process in the warehouse. No matter it is your own warehouse or your fulfilment partner, you avoid having to provide your warehouse staff access to the Magento Admin Panel. Your warehouse staff can simply process the returns in the system they are used to work with.
We offer 2 options for external processing:
The warehouse receipt is automatically updated in the RMA in the Admin Panel in Magento, so no more manual data exchange between your warehouse staff and shop agents. The actual status is also directly visible in the frontend My Account, so your customer will have real-time visibility on the status of the returns processing. Customers that do not have an account can also check the status at the status portal.
External processing simplifies the life of your warehouse staff and strengthens the co-operation between “the office” and “the warehouse”. We’re sure, you haven’t seen this Magento RMA functionality before.
Advanced RMA Options in the backend
The RMA Options in the shop configuration enable you to implement a tailor-made RMA process for your business. Options include:
For a full explanation of the configuration see our documentation portal (click the support link).
Make a break-through with your webshop
With the new RMA Module you can make a break-through in returns management. Improve service, decrease costs and increase control and visibility. It is up to you to start, we are ready to go.
That’s all? No. Next thing on our list is to have the module ready for Enterprise as well. We keep you informed about the progress.
The RMA Module is available for download and will be activated after you have created an account with us. Want to know more, just let us know.
