Customer Feedback Collection Extension

The Customer Feedback Collection Extension from Netfeedback makes it easier for businesses of any size to harness the power of customer feedback & reviews to help improve their business. This extension connects with the Netfeedback service which allows Magento store owners to get customer feedback from their customers professionally and automatically.

How it works

You can choose whether to automatically send relevant customer and order information securely to your Netfeedback account either when your customer places an order on your Magento store or when you ship/complete the order.

After a set delay of 1, 7, 14 or 30 days, Netfeedback will send an email to your customer asking for feedback and a rating for the service they received from your Magento store.

You will receive a notification of the feedback left and can respond directly to the customer. You and your customer are encouraged to share their feedback on social media.

Benefits

Engage with your customers - by listening and responding to your customers you show that you care about their custom.

Increase trust with your customers - by collecting feedback from your customers you will build trust with your customers

Increase your conversions - by listening to your customers you can improve your business processes and Magento website which will help convert more visitors to customers.

More repeat and referral business - your customers are more likely to return if they can see that you value their feedback. The Netfeedback service makes it easy for your customers to refer friends and family to your business.

Spread the word about your business - Social commerce is big! By encouraging your customers to share their feedback on social media websites such as Twitter and Facebook you help spread details of your business via word of mouth.