Support Ticket

Support Ticket

The extension is capable of collecting the information from various customer groups. Customer just have to post their request, the extension will fetch the request and shown on admin panel plus an email sent to the concerned authority.

Features of the extension are:

-> Status, Priority and Department dropdown values are customizable and can be managed through the admin panel.

-> After resolving the issues support ticket status can be close by the customer or admin.

-> Better admin panel user interface, for understanding the ticket priorities.

-> User and admin both can upload any type of file and file can be downloadable by the customer on the frontend.

-> When user post a support ticket an email is sent to the admin along with the file attachment if any.