Automated Abandoned Cart Recovery

Capture additional sales by retargeting customers who have abandoned their cart.

Enterprise Level Cart Recovery Solutions

When a potential customer provides an email address but does not complete the checkout process, a series of recovery emails are triggered to help guide the customer through purchase completion. You have the ability to automate shopping cart recovery emails that contain images of the products that were left in the shopping cart, offer assistance for troubleshooting any technical errors, and/or insert a coupon incentive.

Annual pricing starts at $4,200

Abandoned Cart Data Sources

Our automated shopping cart recovery can be fully integrated with Magento and does not depend on the email marketing software you use.

Magento: API-based, abandoned cart data is pulled via persistent cart function.

Email Deliverability

Our Cart Recovery solution is agnostic to the email service provider (ESP) you are currently using. For most merchants, we leverage the capabilities of Mandrill, a leading transactional email platform, to set up and send cart recovery emails. If you do not already have one, our team will set you up with a Mandrill account, which has cost-effective, scalable pricing.

Email campaign templates

Retailer clients work directly with a member of our Client Success team to set up 7 customized and recovery email templates for their business. Create up to 7 templates: 3 for standard recovery emails, 3 for anti-gaming emails, and 1 for an empty cart. Easily make changes and customize the campaign details such as: "from email address" and subject line. Templates are easily optimized for PC, mobile and tablet viewing.

Exclusive Anti-gaming Technology

Offering incentives to help retain customers is a nerve racking situation for online retailers. We all have heard a story of a "coupon code gone wild" generated from poor planning and ending with the nightmare of bad PR, unhappy customers and lost revenue.

Our anti-gaming feature keeps any incentives offered under control. Our technology will automatically detect individuals trying to trigger multiple incentives by intentionally abandoning carts.

Flexible Delivery schedule

Customize and send optimized cart recovery e-mails to abandoned shoppers on a daily or hourly basis. Helpful tool tips will ensure no step is missed during the setup process.

Cart Recovery Campaigns Tracking

Successful recovery statistics and reports are provided through our Customer Retention Analytics dashboard which shows all the different types of Abandoned Cart Recovery email campaigns being run, with the number of recovery transactions and revenue generated shown for any given date range.