Support Ticket Extension

The main factor to grow your business is your better and loyal customer service and satisfaction of your customers and that's why most business needs some Support Ticket System.Our Support Ticket System extension provides the facility to know your customers' problems, queries, issues, and ability to know your customers' needs and be in touch with them and satisfy your customers. This is very useful extension that allows your customers to generate new tickets regarding their complains, queries, problems, issues, suggestions etc. and set their priority and admin can reply and manage all tickets generated by the customers from Magento admin panel.

Live Demo

Features:

Allow customers to post tickets at front-end side.
Allow customers to set their tickets priorities.
Customers can see their all posted tickets history.
Allow customers to upload any type of file as support ticket attachment to rectify the issue, quetions etc more clearly to admin.
Manage tickets from magento admin panel.
- Admin can specify the ticket's priorities.
- Admin can add, edit, delete ticket's statuses.
- Admin can see the list of tickets posted by customers, and also can reply for the tickets posted by customers.
Allow to assign ACL resource to particular role/user and give the permission or deny accessing the customer ticket functionality.
Customers will get email when admin reply for their ticket.
Customers can also see the ticket details and replies posted by the admin at front-end My Account.
Customers can add more comments in the earlier generated tickets.
Easy to customize email template following the below path.
app\locale\en_US\template\email\suport_ticket_admin.xml
app\locale\en_US\template\email\suport_ticket_customer.xml
Easy to customize look and design of Support Ticket from CSS.
Allow admin to set the email sender address and name from configuration settings.
Easy to install and manage.